Privacy Policy

Twin Rivers Real Estate Ltd

1. Introduction

   1.1 Twin Rivers Real Estate Ltd (Company, we, us or our) is committed to protecting your (you) privacy, and personal information.
   1.2 This privacy policy will help you understand what information we collect, how and why we collect that information, when we might disclose that information to third parties, how that information is stored, and how you can access and correct that information.
   1.3 This privacy policy does not limit or exclude any rights that you have or may have under the Privacy Act 2020 (Privacy Act).
   1.4 By using the products and services (Products and Services) offered by the Company, our website www.ljh.nz or https://ngaruawahia.ljhooker.co.nz engaging in our activities or otherwise provide us with your personal information, you consent to the collection, use, disclosure, storage, and processing of your personal information in accordance with this privacy policy.

2. What Personal Information we Collect

2.1 Personal information is information about an identifiable individual.

2.2 The type of personal information we will collect about you will depend on the service we provide to you, and the circumstances under which we collect the personal information. It may include:

• If you choose not to provide your personal information when we ask for it, then we may be unable to provide you with the Products and Services.

• Contact information: your name, phone number, email address, postal address, physical address
• Documents that verify your identity and other personal details: such as your passport or drivers’ licence number
• Subscriptions/preferences: when you subscribe to receive our newsletter or updates, as well as content preferences to help us identify which material you want to receive
• Billing or purchase information
• Technical information: information about the device used to access the website or other social media sites, such as IP address, browser type, time zone settings and mobile network information.
  
  

2.3 If you choose not to provide your personal information when we ask for it, then we may be unable to provide you with the Products and Services.

3. How we Collect Personal Information

3.1 We may collect personal information about you:

• directly from you;

• from Third Party Websites such as Property Smarts & REINZ; and

• from publicly available sources.

Directly from you

3.2 We collect personal information directly from you when:

• Collected during a phone call

• Collected during an appraisal for your property;

• Collected during completing an agency listing – residential/ lifestyle/ rural/ commercial;

• Collected during a property management/ tenancy agreement; and

• Collected to enter you into a competition being organised by LJ Hooker if you consent to participate

From third parties

3.3 We may collect personal information directly about you from the following third parties:

• Credit check AML

• References you have provided

• From third party websites such as Property Smarts or REINZ

4. Why we Collect Personal Information

4.1 We collect your personal information for the following purposes:

We may collect personal information that you provide us in connection with an Open Home for the following purposes:

• to ensure the security of an Open Home and the security of any persons who may express interest in or attend an Open Home;
• to contact you after an Open Home to determine or otherwise address your interest in the property;
• to contact you after an Open Home to inform you of other properties that we have listed for sale or rent;
• to give feedback to our client on the interest generated in an Open Home.

Buying, selling or renting a property

• We may collect personal information you provide in connection with a property sale agreement or a rental agreement (Property Agreement) or collected from other sources for the following purposes:
• identifying and verifying your identity and the property;
• acting on your behalf in accordance with the Property Agreement;
• where applicable, advertising, promoting and, otherwise, marketing the property for sale or rent;
• negotiating any prospective sale or rental of the property
• liaising and exchanging information with you, the ultimate purchaser or tenant, prospective purchasers or tenants, and each of their legal and other advisors in relation to or in connection with any sale or rental of the property
• complying with the Property Agreement, any applicable law and any dispute resolution process;
• managing, serving and signing (or arranging signing of) the Property Agreement and managing any sale or rental of the property (including assisting with the exchange of the Property Agreement and the preparation of any required statements of account); and
• contacting and liaising with third parties (including, without limitation, goods and services providers and insurers, contractors relating to rental property maintenance) and to provide those third parties with your personal information.
  

Other Reasons - We may also collect your personal information for the following reasons:

• to interact with you, to maintain our business records, and otherwise to run our business;

• to provide you with our Property Services including providing appraisals of properties, acting as a real estate agent for the buying and selling of properties, leasing properties, advertising properties, business broking, providing conveyancing and property settlement services, and aggregation, connection and disconnection of utility services;
• for recruitment, employment, and contracting purposes;
• to provide you with information about services that may be of interest to you;
• to assess and improve our customer service to you as well as processing any complaints or enquiries made by you;
• trade promotions, marketing, research and operations;
• to protect and/or enforce our legal rights and interests, and defending any claim;
• to co-operate with any government, industry, legislative, or regulatory authorities.
• for any purpose required or permitted by law (such as complying with Anti Money Laundering/Counter Financing of Terrorism compliance);
• for any purpose disclosed to you and to which you have consented or authorised under the Privacy Act; and
• for any purpose that you would otherwise reasonably expect.
• your agents or representatives;
• our employees, contractors, LJ Hooker franchises, and service providers, including IT services, and mailing houses;
• our related companies and other business partners;

• our professional advisers, including lawyers, accountants and auditors;

4.2 We will not collect your personal information for any other purposes, unless you have expressly consented to that purpose.

4.3 As a general rule, we only collect personal information for purposes that would be considered relevant and reasonable in the circumstances.

5. How we Share Personal Information

5.1 Unless expressly authorised to do so by you or under this privacy policy, we will not disclose your personal information to any third party except where disclosure relates to the purposes for which the information was collected (as stated in clause 4 above) or where we may be required by law to do so.

Without limiting the generality of clause 5.1, we may disclose your personal information to: other service providers such as energy, telecommunication, fuel, water and insurance providers for the purpose of those providers providing their services to you at your request. Valuers, parties engaged to evaluate the property, owners corporations, financial institutions, building inspectors, real estate professional bodies (which may provide technical and other assistance to us to carry out the matters set out above) and other third parties (including, without limitation, goods and services providers and:

• Professional advisers

• Product providers
• Our service out-source providers such as IT consultants, custodians, etc.
• Suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes
• An actual or potential buyer (and its advisors) in connection with the proposed purchase or merger of any part of our business; or
• Regulators, law enforcement bodies, government agencies, courts and other dispute resolution providers.

We require these third parties to adhere to our strict confidentiality requirements for handling personal information and we seek to ensure that they comply with the Privacy Act 2020.

insurers and consultants); courts and other dispute resolution providers; and product providers where listing or purchase data is part of a data feed including the following third party data providers:

• Homepass;
• Activepipe;
• Hougarden;
• RentHomes;
• MRI Software – MRI Vault CRM
• Property Smarts
• Movinghub; and
• Palace
• an actual or potential buyer (and its advisors) in connection with the proposed purchase or merger of any part of our business; or
• regulators, law enforcement bodies, government agencies, courts and other dispute resolution providers.

6. How we Hold and Protect Personal Information

6.1 We will take all reasonable steps to ensure the personal information collected, used or disclosed in accordance with this privacy policy is stored in a secure environment protected from unauthorised access, modification or disclosure.

6.2 We will hold personal information collected in accordance with this privacy policy for as long as necessary to fulfil the purposes for which it was collected and otherwise permitted or required by law.

7. Rights to Access and Correct Personal Information

7.1 Subject to certain grounds for refusal set out in the Privacy Act, you have the right to access your personal information that we hold, and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.

7.2 In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.

7.3 If you wish to exercise any of the rights described in clause 7, please contact our privacy officer using the details at clause 8.1.

7.4 We may charge a fee for providing access to your personal information. We will advise you of this fee before actioning your request.

8. How to Contact us

8.1 If you wish to exercise your rights under clause 7 or otherwise have questions about this privacy policy, or you believe your privacy has been breached, please contact our privacy officer (details below).

Privacy officer: Paula Jelaca

Email: paula@ljh.nz

Address: 22 Galileo St, Ngaruawahia, 3720

9. How to the Contact Privacy Commissioner

9.1 If you are not satisfied with how we have handled your personal information, or wish to make a complaint to the Privacy Commissioner, you can do so by clicking here.

9.2 For more information on how to make a privacy complaint with the Privacy Commissioner, please click here.

10. General

10.1 We may vary this privacy policy from time to time which will be updated on our website. We will provide notice of the change by uploading the updated privacy policy on the Website. After we provide that notice you will be deemed to have accepted the updated privacy policy if you continue to use the Products and Services.

10.2 If any provision in this privacy policy is found by a court to be invalid, void, or unenforceable, whether under the Privacy Act or any other applicable law, such provision will be deemed to be deleted from this privacy policy and the remaining provisions will continue in full force and effect.

10.3 This privacy policy was last updated on June 2026.